Cancellation: Any cancellations made as per Section 6 of our Terms and Conditions will result in a refund of the amount paid for the canceled transaction. The refund process will be processed within seven (7) to twenty-one (21) days. This policy does not entitle you to further compensation or the right to insist on order completion or product delivery beyond the cancellation refund.
Refund: We offer a 30-day refund policy for our physical products & services. If you are not satisfied with your purchase, contact us within 30 days of receiving your order for a full refund. Refunds will be processed through the original payment method.
You may request a refund for those products at [email protected] or [email protected] and our team will be happy to help you out!
Replacement: In the event that your product arrives damaged or defective, please contact us at [email protected] or [email protected] within 30 days of receiving your order.
To initiate the exchange process, please ship the item to the following address:
M Vertica, Block A, Level 32-06, No. 555, Batu 2 1/2, Jalan Cheras, 56000 Kuala Lumpur
Then we will arrange for a replacement for the damaged or defective item.